Forgot to Clock In or Out
What happens when staff forget to clock in or out, and how managers fix it.
People will sometimes forget to clock in or out. Hopshift flags both situations without manual chasing, but the recovery flow depends on which one happened.
Forgot to Clock Out
Hopshift does not invent a clock-out time. A session that was never clocked out stays open, and the day counts as not worked until someone corrects it.
A daily job runs each night and looks for open sessions. For each one it:
- Notifies the employee: their session has no clock-out, so that day currently counts as not worked, and they should ask for a correction if they did work.
- Notifies the manager: the employee did not clock out, and the day counts as not worked until it is resolved by a correction with the real times or by leaving it as a no-show.
The employee then submits a Missed Check-out correction (see below), or the manager records the real times or confirms the no-show from Clock-in & Attendance.
A forgotten clock-out means the day counts as not worked until it is corrected. Nobody is paid for an open session.
If the employee opens the app the next day with a session still open, the app shows an Open Session from Yesterday sheet and offers to close it at the shift end time or at a time they enter. The resulting clock-out is marked Pending review and appears on Approvals > Clock-in for the manager to approve or edit.
Forgot to Clock In (or Clocked in at the Wrong Time)
The employee submits a correction request from the app:
- Open the app and go to Attendance (
/my/attendance). - Tap Request Correction.
- Pick the correction type:
- Missed Check-in: they were at work but didn't open the app.
- Missed Check-out: they left without clocking out.
- Late Check-in: they clocked in after they actually started.
- Wrong Time: the recorded time doesn't match reality.
- Accidental: they clocked in by mistake.
- Enter the requested time and a short reason.
- Submit.
The manager reviews it on Approvals > Clock-in:
- The card shows the employee, the original and requested times, and (where available) the original clock-in photo as a thumbnail.
- The Time to record field is pre-filled with what the employee asked for; the manager can change it to approve a different time.
- Approving updates the underlying clock record and marks it Edited. The original time is kept on the record.
- Denying leaves the record untouched and sends the employee a reason note.
When the Admin Just Wants to Fix It Directly
An admin can change a clock record without waiting for a correction request: on Approvals > Clock-in, press Edit on the card and set the time. For a day with no record at all, open Clock-in & Attendance, click the person's Expected or No-show tile and choose Add manual clock-in.
The original time is preserved on the record so the change history stays visible.
Direct edits skip the employee's input, so they're best for clear cases (e.g. you already spoke to the employee in person). For ambiguous cases, have the employee submit a correction so their reason is captured on the record.